1
You call, and I answer
Not a dispatcher, not a ticket queue. You describe the problem in whatever words you have, and you are talking to the person who will be doing the work.
What to expect
Nine steps, start to handshake.
This is the whole visit, in the order it actually happens. Nothing here is a call center script — it is one person doing one job properly.
2
I do the research first
Before the appointment I look up your exact model, the faults it is known for, and what the fix usually takes. You are not paying me to read a manual in your kitchen.
3
Tools packed for your job
The case that comes to your door is packed for the machine you described — the right drivers, the right spare parts, the right adapters. No second trip for a screwdriver.
4
Free house calls*
Every Fairhope resident inside the city limits gets the trip at no charge. The drive is my cost of doing business here, not a line on your invoice.
No trip charge, city limits *No trip fee inside Fairhope city limits. A trip charge applies outside city limits. Parts and software are extra.5
I arrive when I said I would
You will see a white 2012 GLK350 pull up. If something delays me you get a call before the window, not an apology after it.
6
Into the house, respectfully
I work around your home, not through it. Shoes off if that is your rule, a clean workspace on a towel, and everything put back where I found it.
7
The fix, with the conversation
Focused on the machine, but happy to talk while I work. If you want to know what I am doing and why, ask — explaining it is part of the job, not an interruption.
8
Verified before I pack up
The fix gets tested in front of you — boot, load, print, connect, whatever the failure was. A repair is not finished because it should work. It is finished because it did.
9
Handshake, and you know what happened
You get a straight account of what failed, what I changed, what it cost, and what to watch for. Your files stayed yours the entire time.
$99 for the first hour, then billed in half-hour increments · price discussed first
